Customers will be able to gain visibility into their shipments with the benefit of this partnership
FREMONT, CA: Shipment visibility and tracking are essential for shipping companies to maintain transparency in their shipment processes, which helps companies predict upcoming challenges and decide their action plan. The feature helps enhance customer experiences with shipping companies.
Global Logistics Systems (GLS), one of the global shipping leaders, collaborated with project44 to improve shipment visibility in the US. There will be many improvements to the company's customer experience following the decision, including real-time, end-to-end shipment updates and improved communication, with proactive alerts being added to the company's customer service offerings. GLS is also planning to utilize project44 as a tool to achieve greater network visibility, predict delivery issues, and reduce operational costs through the platform.
Steve Griffin, GLS US Parcel Services COO stated, "A partnership with project44 is something GLS has been looking forward to, as it equips us with new and enhanced abilities that we can use to advance our services. GLS expects this platform to help the company optimize operational costs, improve customers' delivery experiences, and boost our service speeds. These benefits are guaranteed to establish GLS as the premier provider of parcel and freight delivery services in every geography we service."
GLS intends to utilize project44's advanced shipment solutions, which include,
Delivering real-time notifications to consignees so they can track when their orders have been shipped, on the way, and delivered. The shipment process can be more efficient by streamlining the collaboration between different parties. Assuring consumers have access to consumer delivery experience capabilities widely used in the eCommerce market today. Integrating artificial intelligence into supply chain management will enable new improvements. Aggregating shipping data can develop an improved reporting and prediction system.
Project44's partnership with GLS is just one aspect of the company's expanding improvements to its services, which include a revamped website and enhancements to some of its hub locations.
