The logistics consultant needs to make clear recommendations. We do not subscribe to the adage "the customer is always right." The customer can make a mistake. The logistics consultant must ask the right questions to ensure that their recommendations will solve the underlying problem and not just address the symptoms.
Fremont, CA: The first step in managing logistics in-house with consulting and software support understands how it differs from outsourcing to a third-party logistics provider. Using a logistics consultant with in-house software tools can offer shippers many advantages over a third-party logistics provider. A logistics consultant can provide shippers with additional intellectual horsepower they do not receive from a 3PL. A shipper can leverage logistics as a competitive advantage when they combine logistics consulting with in-house logistics management. It is possible to customize the software according to their specific requirements by controlling its deployment.
Shippers often receive about 80 percent of what they need when they use a third-party logistics provider instead of their in-house software.
Take Control of Your Logistics
By selecting and deploying the right software, a logistics consultant helps shippers take complete control of their logistics. First, speak with the provider to determine whether they understand what you are trying to achieve. You should be able to see examples of solutions they have developed for problems similar to yours in the real world. You cannot determine whether a provider can deliver the solution you need or, instead, the solution that will enable you to overcome your challenge from RFPs or canned presentations.
Traits to Look for When Choosing a Logistics Consultant
Consider these traits as you evaluate potential logistics consultants and software providers
An Excellent Listener
Does the logistics consultant truly listen to the shipper, or do they only hear what they want to hear?
Transparency
Consultants should back up their recommendations with hard facts that shippers can verify.
Directness
The logistics consultant needs to make clear recommendations. We do not subscribe to the adage "the customer is always right." The customer can make a mistake. The logistics consultant must ask the right questions to ensure that their recommendations will solve the underlying problem and not just address the symptoms.
Real Solutions
Does the logistics consultant have more than just ideas to offer? Does the company have software solutions that can be implemented to resolve the issue at hand?
Technical
The consultant owns the intellectual property for their software solutions, or are they using canned software from another company? It is impossible to obtain customized solutions with non-customizable software.
