Adopting the latest technologies to monitor drivers and cargo has become the norm in the freight and transportation sector. In this techdriven era, where businesses compete to provide real-time updates on the safety and performance of their fleets, the value of balancing innovation with a human touch is often overlooked.

This is where Issa Freight LLC shines, with its end-to-end and peoplecentric asset and logistics services.

“Issa Freight LLC always finds that middle ground. We use technology for things like automatic updates and other tasks for improving process efficiencies; simultaneously, we understand the value of building a human experience by picking up the phone and talking to a client and typing out the messages instead of choosing automation,” says Michael Rozel, director of operations/sales at Issa Freight LLC.

A client-centric organization dedicated to rapidly responding to inquiries, Issa Freight LLC consistently aligns with their preferences by actively seeking carriers with the right competencies. It begins with a thorough assessment of customer needs before finding a partner to meet the desired specifications. Regardless of the project scope, the company takes a personalized approach and stays connected with them throughout the engagement.

Issa Freight LLC provides dedicated account managers to effectively handle the intricacies of every engagement. This methodology augments customer service through a focused point of contact and showcases the company’s emphasis on people-centricity. Even internally, Issa Freight LLC strives to prioritize workload balance and prevent overwork to keep their workforce at the top of their game without getting overwhelmed. Constantly maintaining a high level of client satisfaction, it strives to enhance the overall effectiveness of account management.

Based in Ohio, its logistics operations are closely tied to a warehouse partnership, which enables the company to handle all aspects, from cross-docking to distinct packaging needs. Beyond these capabilities, Issa Freight LLC offers a range of transportation options, such as dry vans, straight trucks with lift gates and various trailer types. Operating on the asset and brokerage sides, the company provides flexible solutions to meet diverse logistics needs.

At the same time, the company leverages close ties with its asset side, having the ability to use its sister company Issa Logistics to help move freight and support customer needs. They’re known for optimizing freight rates for handling hazardous materials (Hazmat), particularly EV batteries. Regardless of the demand, Issa Freight LLC has a laser focus on safety protocols and consistent regulatory compliance. Its specialty is truckload services for the automotive sector.

At a recent convention, a customer approached Issa Freight LLC to address the challenge of excessive transportation costs for Hazmat. The company tackled the issue with creative solutions by identifying a carrier willing to use Hazmat drop trailers at the desired rate, providing a cost-effective antidote for their problem.

Leveraging its assets strategically, the company used its in-house trailers to address customer needs and resolve their Hazmat shipment dilemma. Ultimately, the client could establish cost-effective processes and avoid additional charges for transporting trailers separately. This substantiates Issa Freight LLC’s consistency and perseverance in finding tailored and efficient solutions for distinct transportation challenges.

Driven by a blend of experience, technology and resolute customer service, it remains a noteworthy player in the transportation and logistics industry.