Atlantic Forwarding Group, a global freight forwarding company with over 30 years of experience, has been making waves with its innovative approach to customer service, industry-specific solutions, and end-to-end service offerings. The boutique freight forwarder with a global network and an unrelenting focus on customer service offers personalized services and flexible solutions that cater to each client’s needs.

Atlantic's story is one of resilience and a relentless pursuit of excellence in freight forwarding. Honing its skills in sea, air, and rail freight, the company provides reliable transportation and efficient services. Its blend of distinct transport modes into an integrated multimodal service ensures swift and cost-effective delivery, demonstrating its commitment to surpassing client expectations. Further testament to its adaptability and dedication to tackling complex logistics challenges is its international project team, which is adept at crafting tailor-made solutions for each project.

Its expertise and quick execution, along with the ability to promptly respond to customer requests and adapt to changes within the supply chain or shipment journey, set Atlantic Forwarding Group apart from competitors. Client engagement is driven by direct customer interaction, consulting customers to show them the right direction. The company also interacts with them proactively, offering flexible and efficient communication. This approach allows the team to better understand and respond to client needs and provide customized solutions that are unmatched in terms of innovation and quality.

The service focus is on speed and quality. In one instance, Atlantic Forwarding Group managed to quickly unblock a shipment and deliver necessary supplies to a cruise vessel within hours, ensuring the vessel continued its journey as planned.

In another case, the company utilized multiple sources to track the arrival of vessels more accurately, leading to better land transportation scheduling and reduced waiting times. This optimization benefitted clients with a smoother process and improved efficiency.

The challenges posed by the volatile freight forwarding industry are addressed by offering a one-stop shop approach, managing the entire supply chain and handling all product requirements. Atlantic Forwarding Group assists clients in navigating the constant changes in rates and regulations, as well as helping in finding sustainable freight forwarding options. It also aids with route optimization and cost management, ensuring cargo is moved in the most cost-effective way possible.

“We are an end-to-end service provider offering flexible solutions tailored to our clients’ needs. We manage the entire process for them, delivering the products right to their doorsteps – hassle-free. Throughout the journey, we prioritize transparency, providing clients with complete visibility of their shipments. In the event of any changes, we proactively manage them to ensure smooth delivery,” says Daniel Weissenberger, CEO of Atlantic Forwarding Group.

The company also leverages technology to ensure efficient and effective service delivery to customers. It actively embraces innovations like AI, which has the potential to optimize shipping routes, better predict arrivals, and enhance the industry's overall performance.

Acknowledging the shipping industry’s impact on the climate and the key role forwarders can play, Atlantic Forwarding Group is committed to running sustainable operations as well as helping their clients to find more sustainable shipping solutions. Customers are advised on optimal routes, modes of transportation, and other practices that minimize the environmental impact of their logistic operations.

“Also, our HQ in Basel, Switzerland, is located in an award-winning 21storey building, fully powered by solar energy. It’s all about making choices,” says Weissenberger.

As the freight forwarding industry continues to undergo digital transformation, Atlantic Forwarding Group remains at the forefront, using technology and innovation to optimize efficiency, sustainability, and customer satisfaction. With robust customer relationships and a commitment to personalized communication, it has earned the reputation of a flexible partner with trusted and qualified service delivery in all markets.