In logistics, time is money, and on-time trucks keep the money flowing. This idea sums up the essence of the logistics industry and highlights the need for fleet management and repair services. Unplanned downtime is an unfortunate but inevitable part of logistics, but its increasing frequency is becoming a valid concern for industry leaders.

With years of experience in trucking logistics and repair, Accelerated Fleet Services' (AFS) management team understands how equipment downtime can impact a shipper's scheduling. The team at AFS is also aware that missing on-time delivery commitments is never an option for leading brands.

AFS helps businesses overcome these challenges by offering a comprehensive suite of on-site fleet maintenance, in-shop, and mobile repair services for heavy-duty trailers and trucks. The company uses advanced technology and skilled technicians to keep customers' fleets well-maintained, DOT-compliant, and on the road. As a leading customer-driven trailer and box truck repair specialist, AFS repairs clients' equipment at customers’ sites and at its Fort Worth facility with professionalism and dedication, helping to maximize truck productivity.

"Our mission is to keep our customers’ fleets moving through the right mix of our white-glove customer services and technologies, providing rapid turnarounds for customers' equipment," says Barry Levinson, President & CEO of AFS.

In accordance with this mission, AFS strives to practice the golden rule: put their customers' needs first. To do this, the company ensures that it never accepts equipment that cannot be repaired and delivered within the clients' timeframe - a unique differentiator from many service providers that helps reduce equipment downtime.

With a customer-first attitude deeply embedded in its DNA, AFS maintains high levels of transparency and puts quality over quantity, ensuring fast turnarounds and excellent customer service. Understanding the frustration involved with long invoice lag-times, the company also invoices customers at the time of equipment delivery, unlike many others in the market.

AFS’s Proven Process makes things as easy and hassle-free as possible for fleet managers through their “white glove” service. They eliminate the customers’ need for buying or renting additional equipment due to delayed or missed deliveries, which can be incredibly expensive for them. Furthermore, they understand that communication is key for a better customer experience, and the company excels at interacting with clients to provide them with accurate information on the anticipated turnaround time. This is ideal, as clients can better plan their schedules or look for other vendors who can get to them immediately.

To further enhance customer experience, AFS deploys its robust fleet management software that helps track clients’ units for PM's, DOT's, and repairs. In addition, clients can access a portal to track equipment via smartphone or computer, providing them with a direct line to customer service whenever needed. Through the client portal, they can request services, view estimates and repair history, check status, and pay invoices. Needless to say, it makes customers part of the repair process and holds AFS accountable for equipment repairs as customers can see service history at the press of a button.

AFS’s recent collaboration with a large national grocery chain that was struggling with repair turnaround times for their refrigerated trailers illustrates just how well their Proven Process works. The customer was having a difficult time putting enough equipment on the road to keep a steady delivery stream to their multitude of stores in the DFW area. When AFS came on-board, the client was able to reduce turnaround times to repair a reefer TRAILER from over a month, to, in most cases, 2 to 3 days. The customer was so pleased with the dramatic improvement in equipment turnaround times that AFS now serves as their sole equipment repair vendor in the DFW area.

We were impressed with Accelerated Fleet Services. Their breadth of service offerings, together with their customer-centric approach, help clients save significant dollars in their logistics costs by planning their equipment outages with much greater certainty. For customers who appreciate the value AFS brings to their organization, its suite of services is an ideal choice to keep their fleets moving with the security of smoother equipment logistics over time.