Beginning as a family-owned courier and logistics service provider in Tucson, Xcel Delivery has cemented its position as a leader in Arizona’s logistics industry over the past two decades.

Unlike its peers, who tend to concentrate on larger metropolitan areas, Xcel’s inception in the smaller city of Tucson provided a strategic advantage in offering more economically efficient services to local businesses. This initial success laid the groundwork for a sterling reputation that persisted as Xcel expanded into larger urban centers such as Phoenix— empowering the company to extend its reach across a broader geographic expanse.

Central to Xcel’s operations is its exceptional communication, a vital component in the courier industry. It ensures customers receive real-time updates and maintains a proper chain of custody tracking, elements frequently overlooked by others. This focus on effective communication enhances Xcel’s referral rates and market reputation.

Mark Spivack, owner and president of Xcel Delivery, says, “We understand that for our clients, time is money. That’s why we ensure our operations are seamless 24/7, 365 days a year. They rely on us for precision and reliability whenever they need us.”

Clients recognize the value they receive as commensurate with the price they pay, which often becomes a decisive factor, especially when assessing the risks associated with cheaper but less reliable alternatives. Xcel’s effective communication is key in this decision-making process, offering transparency that ensures customers are always informed about the status of their deliveries. This allows them to better serve their clients. Without communication, a disconnect can occur, leading to customer dissatisfaction and potential business losses.

One of Xcel’s key services is the ‘on-demand service,’ also known as the ‘STAT Delivery’ service, which allows customers to place orders anytime, whether for small parcels or large freight orders, including one or two pallets. Supported by a versatile fleet comprising cars, cargo vans, box trucks and liftgates, this around-the-clock availability caters to emergency needs across Arizona, making it a vital component of the company’s operations. In addition, it excels in warehouse and distribution services, leveraging its facilities in Phoenix and Tucson to manage large shipments and provide short and long-term storage solutions.

A noteworthy aspect of Xcel’s services is its customization tailored to individual customer needs. This flexibility allows customers to specify requirements such as vehicle type, appearance and scheduling, ensuring services are aligned with their demands. This customization is integral to the dedicated and routed services, where clients may request specific vehicles, customize routes or set particular timings according to their operational needs.

Xcel’s flexibility and customization capabilities were evident in its successful collaboration with an East Coast company relocating to Phoenix. Faced with constructing its own facility in Phoenix, the company required comprehensive distribution services in the interim. With only 30 days to develop a plan, Xcel worked closely with the clients to address logistics from product reception to distribution, including reordering and replenishment, all while carefully managing costs.

With its dedicated driver services, Xcel assigns drivers to work exclusively for clients, ensuring personalized and uninterrupted service. The routed services cover all of Arizona, integrating various cities and communities into its operational framework. This comprehensive reach showcases the company’s ability to meet diverse client needs across the state, reinforcing its status as a top courier and logistics provider in Arizona.

The credit of Xcel’s success goes to its team who continuously search for potential issues within the delivery process or along the supply chain. This proactive stance involves anticipating problems before they arise, which often leads to identifying issues that may not necessarily originate within the company but rather with the client or the client’s customers.

By being ahead of potential delays—whether related to incoming shipments via airlines or events that could disrupt logistics—Xcel consistently manages to impress clients with its foresight. This proactive communication not only prevents complications but adds a ‘wow factor’ for clients who appreciate being informed about developments before they become evident.

With a tight-knit work culture characterized by robust operations and fully staffed teams in Phoenix and Tucson, Xcel endeavors to offer the best possible service to its clients. Efforts are made to ensure each team member feels valued and supported, resulting in remarkable employee longevity. Many staff members and drivers have remained with the company for over a decade, reflecting a dedicated workforce that consistently goes the extra mile to ensure exceptional service and client satisfaction at every stage of the delivery process.