As Sumisho Global Logistics (SGL) celebrates its 40th year, it’s clear that the strong values passed down from its parent company, Sumitomo Corporation of Americas (SCOA), have been key to its success.

Starting in the trenches as SGL's transport department gave SGL a front-row seat to understanding the challenges businesses face. That insider experience has been invaluable, equipping the company with the know-how to keep the logistics machine running like clockwork, especially in the world of cold chain logistics.

Fast forward to today, SGL’s boutique services handle everything from trucking fleets to warehouses placed just where they need to be, ready to tackle all kinds of logistics tasks. Whether managing products, coordinating transport, or maintaining relations with suppliers and warehouses, it makes sure the packing and shipping of goods across borders is on point.

In the logistics game, SGL is known for not just talking the talk but walking the walk when it comes to excellence and integrity. It ensures clients are always well-versed in dealing with foreign regulations and the ins and outs of ocean and air freight, logistics management, and nonvessel operating common carrier (NVOCC) functions.

The company’s proficiency really shines through in how it has branched out into sectors like machinery, project cargo, electronics, chemicals, and pharmaceuticals. This expansion shows SGL’s flexibility and how it has grown through word-of-mouth praise.

A lot of this success boils down to its network of five subsidiary companies globally, each playing a key part in managing various commodities for different markets. The robust logistical network plays a pivotal role in ensuring an uninterrupted flow of goods, particularly in the U.S. market.

A Trusted Partner for SMEs in End-To-End Cold Chain Integrity

While cold chain excellence relies on technologies, such as automation, real-time monitoring and data-backed decision-making, a human touch is required to effectively oversee operations.

SGL’s experts synergize technology with human insights to manage operations, providing an additional layer of quality assurance and a suite of tailored shipping solutions to meet specific client needs.

For SMEs, this harmony of technology and personal oversight is particularly advantageous for managing complex supply chains with limited resources. The logistics industry, with its emphasis on high automation and complex systems, can inadvertently overlook the nuanced needs of SMEs. This can result in a service experience that feels detached, potentially leading to inefficiencies and inflated costs. What SMEs want is more than a service provider. They seek a partnership built on trust, distinguished by clear communication and characterized by accessibility. These factors are pivotal to ensuring products are optimally transported and stored.

SGL is attuned to these requirements. Its objective is to close the gap for SMEs by providing them with the dedicated attention, flexibility and support required to effectively manage the complexities of the cold chain sector.

“I still believe in the old-school way of doing business. When we give our verbal commitment, we stand by it, no matter what,” says Ted Kozlowski, president. “Whether implementing cutting-edge technologies, meeting client needs or ensuring vendor compliance, we deliver on our promises. Our word is our bond.”

Navigating Logistical Complexities with Tailored Guidance

SGL doesn’t just facilitate logistics; it educates and supports clients at every turn.

This begins by sending representatives for on-site evaluations, offering a comprehensive analysis of production methods, shipping strategies, transit times and cost efficiency. It also delves into the compliance regulations pertinent to their industry, meticulously addressing the stringent requirements that govern logistics operations.

SGL then leverages its extensive experience to offer pragmatic advice, encompassing best practices in packaging, adept handling, strategic route planning, and contingency frameworks. This guidance is pivotal, equipping clients with the knowledge to make choices that not only meet their logistics requirements but enhance their operational fluency.

Assistance also extends to compliance navigation involving government entities and supplier payment processes, complemented by documentation management.

The outcome of this multifaceted approach is a seamless and highly personalized logistics experience.

Strategic Partnerships to Strengthen Product Integrity

SGL has established key partnerships with warehouses, particularly on the West Coast, to offer tailored operations for different commodities and customers. It has developed standard operating procedures (SOP) for smooth cargo handling. These SOPs are communicated to warehouse partners, detailing how cargo should be received and managed upon arrival, including specific handling instructions for different materials.

A critical aspect of cold chain operations involves using temperature recorders in trailers and containers to monitor fluctuations throughout transportation. Upon arrival at the warehouse, the staff unloads the materials, checks the temperature readings, and reports back on the condition of the goods. The warehouse also inspects and verifies the labels for accuracy and legibility. Any discrepancies or issues are promptly reported to SGL, which then coordinates with customers to address concerns regarding the integrity and quality of the products.

Once the warehouse completes inspection and handling, SGL receives a report confirming that all procedures were adhered to. It informs the customer of the shipment's status and issues an ocean bill of lading. This documentation is crucial for financial processes, such as providing proof of shipment to banks issuing letters of credit. Most of this shipping activity is conducted through the West Coast, as it offers the shortest route to Asian countries.

In scenarios where mechanical issues arise during transit from the East to the West, SGL and its partners are quick to adapt. It coordinates with the trucking company and warehouse to manage any delays by requesting a late gate from the steamship line, allowing for additional time to load the shipment. This responsiveness is crucial to avoid missing the vessel, which could result in a week's delay and compromise the product's shelf life.

Its agile approach assures that products reach foreign markets promptly, clearing customs and making their way to supermarkets and end consumers.

Maintaining Delivery Excellence in a Changing Landscape

Amid the volatility of the global supply chain, SGL has consistently underscored the critical nature of just-in-time (JIT) deliveries, ensuring products promptly reach their destinations.

It adeptly handles transportation challenges, such as mechanical issues during transit. Upon notification of delays, SGL informs the warehouse to prepare for expedited handling when the shipment arrives. It coordinates with steamship lines for late gate requests, providing extra time for loading and avoiding costly delays. This rapid response is crucial, especially for products with short shelf lives, to make sure they quickly reach international markets and are available for consumers.

SGL’s collaborative approach with clients fosters swift and efficient delivery, bolstered by a foundation of robust and proactive communication.

During the height of the COVID-19 pandemic, when supply chains worldwide were stretched to their limits by production delays and escalated demand for international cold chain shipping, SGL exhibited commendable adaptability.

A notable challenge was the reefer (refrigerated truck) shortage, particularly in the Midwest. Leveraging its established network with local carriers, SGL navigated this hurdle by securing a reliable supply of reefers, preventing disruptions in meeting vessel schedules despite a tight market and soaring costs. The company’s foresight in contract negotiations allowed it to stabilize prices for clients, mitigating the financial impact of the prevailing supply chain disruptions.

Capitalizing on Sumitomo’s resources and expertise, SGL is positioned as an invaluable ally for clients aspiring to broaden their market presence and achieve their international commerce goals. For U.S. clients looking for marketing opportunities in regions like Japan, Indonesia, and across Europe, as well as international clients aiming to penetrate the U.S. market, SGL is a bridge providing a frictionless logistics service.

Promises Upheld, Standards Surpassed

Jerry Rogawski, senior vice president of SGL, highlights SGL’s dedication to prioritizing client needs above all else, stating, “Our client-first philosophy, deeply rooted in the values we inherit from SGL, shapes our superior customer services.”

At SGL, communication is key. By maintaining open lines of communication, the company ensures clients have real-time shipment updates and swift resolution of issues. This commitment to round-the-clock interaction is part of its assurance for transparency and client engagement.

“If you’re eager to optimize your logistics and excel in your industry, SGL is an unparalleled partner for your business. We provide the tools and experience you need to grow and succeed in your market,” says Rogawski.

This culture of continuous improvement and expertise empowers SGL not just to meet expectations but transform industry standards into benchmarks of innovation.