The new benchmarking tool provides firms with customized information and recommendations on the maturity of last-mile operations within seven minutes.
FREMONT, CA: “Last-mile is the face of the modern customer experience, and while many companies are starting to prioritize this function more than ever before, not all know exactly where to start to successfully and strategically improve their operations in impactful ways,” says Nishith Rastogi, Founder, and CEO of Locus. Last-Mile Maturity Assessment is an industry-first benchmarking tool developed to help businesses evaluate strengths, discover hidden inefficiencies, and identify new development opportunities in their last mile.
"What Locus Last-Mile Maturity Assessment brings is the power of knowledge - not at the execution level where many of our customers are currently focused, but in the planning and back-end stages that shape critical roadmaps. We're arming enterprises with actionable insights on not just where they can level up these processes but how they should actually go about it. It's the competitive edge every company should be thinking about today," adds Rastogi.
This interactive online evaluation employs well-researched questions that cover five core performance indicators to evaluate the maturity of last-mile operations.
The extent to which last-mile capabilities are resilient in the face of exceptions, unpredictable volumes, and profitability.
A company's last-mile customer experience is of high quality and consistent.
Employees' capacity to overcome final-mile obstacles
The chance to harness last-mile data and make more educated supply chain decisions.
Current environmental sustainability of a company's last-mile function
The evaluation then classifies firms as Emerging, Growth, or Optimized based on a 5-point grading system. Participants receive a 360-degree detailed report with personalized recommendations and actionable insights on uncovering new revenue and making delivery experiences a competitive advantage for businesses.
Last-Mile logistics is a challenge in the global supply chain that Locus, a cutting-edge technology business, has solved. The order-to-delivery dispatch management software provided by Locus enables enterprises to transform their Last-Mile logistics operations from cost centers to revenue generators by utilizing advanced optimization algorithms and intuitive workflow automation to equip businesses with the tools required to maximize efficiency while delighting customers.
Locus, which was founded in 2015 and is backed by GIC Singapore, Tiger Global, Qualcomm Ventures, and Falcon Edge, has helped a wide range of customers globally across industries, including Unilever, Nestle, Bukalapak, The Tata Group, BlueDart, etc., execute 850 million deliveries across 30+ countries in North America, Europe, Southeast Asia, the Middle East, ANZ, and the Indian subcontinent. Its solution has also helped save $275 million in transit expenses, offset 70 million kg of CO2 emissions, and maintained an SLA compliance rate of 99.5 percent.
