Operating with an approach built around understanding and responding to distinct challenges and opportunities in the fulfillment space, NEO Logistics transcends the role of traditional logistics service providers. Its vast industry experience is complemented by a strong focus on customer service, which drives the company to always prioritize clear communication, transparency and tailored solutions. Its hands-on engagement is geared toward building strong client partnerships, where NEO becomes a trusted extension of their operational and strategic plans.

“We go beyond logistics and become a genuine partner that adapts to our clients' changing needs and supports them in confidently expanding their operations and exploring new opportunities,” says Ryan Elich, CEO of NEO.

Adept in multi-channel e-commerce fulfillment, the company provides comprehensive services, including e-commerce pick and pack, Fulfillment by Amazon (FBA) and a suite of traditional third-party logistics (3PL) operations. E-commerce and FBA services account for 80 percent of its offerings, complemented by 3PL solutions like transloading, B2B fulfillment and storage.

These wide-ranging competencies enable NEO to serve clients across online marketplaces such as Amazon, eBay, Walmart, Wayfair and more. Although it is indeed particularly useful for these types of clients who receive seasoned support with tasks such as labeling fulfillment network stock-keeping units (FNSKUs), shipment planning and goods palletization. Focusing on client success and operational excellence, NEO is an indispensable partner in the e-commerce landscape.

It also provides custom operations, including shrink wrapping, kit assembly and light manufacturing, catering to specific client needs. Its recent foray into light manufacturing, where it assembles kits for major hotels, showcases NEO's adaptability and potential to serve diverse industries.

Attracting clients with efficiency and proximity, NEO proficiently handles operational challenges such as mislabeling or quality control to ensure uninterrupted sales. At the heart of its consistent success is NEO’s software stack, which seamlessly integrates with sales channels via an API to streamline order processing and enhance accuracy with order verification systems. It also updates channels with tracking information post-fulfillment and simplifies FBA management for a truly hands-off experience.

A notable engagement involved a major client whose brand encountered a major quality control issue when the pads of their flagship product displayed unsightly discoloration. Concerned about customer satisfaction, they considered halting sales for a week to face the problem. Fortunately, NEO proposed a more practical solution to avoid disrupting sales. It suggested thoroughly inspecting all cartons and individual items in parallel with ongoing sales.

Systematically examining each product for quality issues and replacing defective pads with new ones, the client, in collaboration with NEO, could maintain continuous sales while ensuring only quality products reach the end consumers. This strategy allowed the client to manage the quality crisis efficiently without sacrificing sales and is a testament to NEO's commitment to problem-solving and operational excellence.

Such successes can be attributed to its flexibility in adapting to market changes and customer needs. Led by Elich, NEO recognizes the need for 3PL services and is backed by over a decade of experience in multi-channel e-commerce software. Partnering with a friend possessing 30 years of experience working for a major shipping carrier, Elich gained the combined deep logistics and e-commerce knowledge to fortify NEO’s position among fulfillment companies that deliver on their promise to meet evolving client needs and provide high-quality e-commerce fulfillment.