In today’s dynamic commerce landscape, success for retail businesses hinges on the speed and efficiency with which their products are securely delivered to a customer’s doorstep or store shelves. As retailers with distinct fulfillment needs seeking to reshape consumer expectations, the need for integrated and customized tech solutions for logistics and freight transportation becomes imperative.

Against this backdrop, MAI Fulfillment emerges as a beacon of innovation, offering technology-powered fulfillment services and solutions tailored to meet the needs of retail businesses aiming to excel in the marketplace.

Harboring extensive experience and a capacity to serve major retailers, the one-stop shop encompasses inbound and outbound logistics, inventory management, order preparation, and transportation requirements catering to B2C, B2B, and e-commerce clients.

Starting as a marketing agency developing retail programs for manufacturers, MAI was quick to recognize the importance of tech-based fulfillment and customer support and incorporate these into its services. MAI provides warehousing, pick-and-pack services, and shipping solutions across the world, all designed to meet diverse client needs.

“We operate as a technology-driven third-party logistics entity, prioritizing the capacity to tailor integrations with customers according to their specific fulfillment needs,” says Tracy DiAngelo, VP of Sales and Marketing at MAI Fulfillment.

Its approach involves crafting optimal logistics solutions for clients engaged in national and international shipping activities.

MAI harnesses its proprietary WMS system to create custom integrations, enhancing the efficiency of products shipping and ensuring the timely processing of orders. The in-house technology team unburdens customers of the need to externally manage these aspects.

Efficient management of transportation costs is another of MAI’s specializations. To make sure clients receive competitive bids from carriers, it has strategically established an internal team dedicated to furnishing customers with detailed cost comparisons. The team collaborates with a vast network of national carriers to accommodate different freight modes and provides cost-effective shipping solutions for businesses facing inflated freight costs. Its expertise extends to negotiations with major carriers, including UPS, FedEx, and the U.S. Postal Service.

Once clients are onboarded, MAI’s team regularly communicates with them through weekly calls to track progress. During this period, it assists in implementing solutions like UPC barcodes for efficiently and cost-effectively receiving products in the warehouse, enabling seamless storage and faster product delivery.

To ensure efficient inventory management for clients, MAI builds a database by integrating their inventory data and existing reports from the initial discovery phase. It also designs a secure web-based portal for their logistics program needs to ease order management and shipment tracking.

With these capabilities, MAI has garnered many happy customers. One that stands out is a client who faced a recurring issue with their products frequently getting damaged in transit, resulting in substantial financial loss. In response, it wrapped the client’s international pallets in colored film, which helped identify instances where carriers de-palletized the products to optimize their truck space. This successfully shifted the fiscal responsibility of the damage to carriers rather than the client, translating to significant cost savings for the latter.

Additional services like in-house kitting and assembly are standout offerings through which MAI is distinguished from the prevailing practice of outsourcing these functions. This capability taps into its existing warehouse inventory for assembling kits, facilitating swift marketplace distribution, and expediting sales.

MAI further stands apart in the realm of fulfillment service providers through its call center service for handling customer queries and coordinating logistics operations, which seamlessly complements its existing fulfillment capabilities.

A relentless pursuit of service excellence while prioritizing innovation to meet client’s logistics and retail fulfillment needs has enabled MAI to cement its position as a highly trusted partner in the 3PL space.