Denise Girouard, Operations Manager & Howard Kruger, Founder and President

While most shipping solution providers embody one of these aspects, FlagShip stands out for its network of thousands of carriers allowing it to secure the most competitive prices and expeditious delivery schedules. Additionally, FlagShip is a company that has a strong commitment to providing online shipping solutions, including freight logistics, for small and medium-sized business (SMB) customers, aiming to enhance their operations, streamline processes, and increase efficiency.

Operating in a world where every minute counts and every shipment matters, FlagShip understands the significance of building strong relationships with carriers. In the long run, these relationships allow it to extend exclusive advantages to clients, ensuring shipments are handled with the utmost care. If any unforeseen issues arise, FlagShip’s turnaround time is quick and efficient.

Meeting client specifications without compromise, the Canadian family-run business has made its mark as a leading player in the shipping industry since 2005.

For small to medium-sized businesses seeking value for money and top-notch customer services, FlagShip is the one-stop solution providing freight logistics and courier service all in one place.

One way FlagShip simplifies the shipping process is through its proprietary, user-friendly online platform. For freight shipments, clients can effortlessly request a shipping quote right online. Once they submit the freight shipment details, a FlagShip logistics expert takes care of all the booking and even offers rate comparisons to secure the best pricing. Once approved by the client, the shipment is confirmed for dispatch.

“With end-to-end tracking of shipments, from initiation to successful delivery, we keep clients informed at every stage of the journey, ensuring that they are promptly notified upon delivery,” says Denise Girouard, Operations Manager at FlagShip.

In the rare event of transit issues, FlagShip takes a proactive approach to ensure swift resolution. One illustrative scenario involved a shipment originating in Montreal and bound for Washington. A problem arose at the U.S. border during customs clearance when customs agents discovered a discrepancy between the paperwork and the actual freight quantity on the truck. Since it was a less-than-truckload (LTL) shipment, the driver could not wait indefinitely, leaving the freight at U.S. Customs with no appropriate timeline for clearance or delivery.

The situation was time-sensitive, as the freight was essential for an event. The FlagShip team took immediate action by contacting U.S. Customs, identifying the issue, resolving it, handling all necessary fees and inspections, and securing an alternative carrier for the final leg of the journey. This proactive approach resulted in a successful, on-time delivery that exceeded the client’s expectations and ensured the shipment reached its destination as required. It was executed seamlessly and with minimal client involvement, taking less than an hour to coordinate.

The team is dedicated to ensuring client satisfaction and addresses concerns through various means, including direct communication and emails, offering an elevated level of service. The staff readily support each other in solving issues or handling tasks, and there is a willingness to assist without hesitation, even after regular working hours. This dedication is rooted in their genuine care for the company and the desire to represent clients in the best possible way. The team goes the extra mile, exceeding expectations to ensure client and company satisfaction.

FlagShip is poised for substantial advancement in the Canadian logistics freight industry through the dedicated efforts of its workforce, the implementation of intelligent shipping innovations, and the utilization of its extensive network. Embracing the future of shipping with a new way to quote and process logistics shipments online, performing rate shopping for all shipments in an effortless way. The company anticipates this feature to be available in 2024.

FlagShip is more than just a shipping service – it is a dedicated partner in success. It makes shipping easy, cost-effective, and customer-focused, ensuring that every interaction with the company is satisfying. Experience the FlagShip advantage and discover why businesses trust it for all their shipping needs.

contact info:
support@flagshipcompany.com
sales@flagshipcompany.com
1-866-320-8383