NOVEMBER - DECEMBER 2025LOGISTICS AND TRANSPORTATION REVIEW9 must harness its power to provide customers with key data-driven insights and help grow their businesses. We are driving several data dashboard initiatives, including Power BI dashboards that give customers real-time visibility and transparency into inbound and outbound supply chain traffic. These insights enable quick business decisions on stock control, optimize delivery routes and more. By integrating digital tools and utilizing data and AI, we deliver continuous digital innovation. We want our customers fully engaged in their supply chain performance; working together, as partners, we can learn and improve by driving innovation. In my opinion, the winners in supply chain operations will be those who are customer-centric, listen to their requirements and adapt their product offerings to meet evolving needs at an efficiency level that optimize both cost and service. Logistics organizations must put customers at the center of every action, driving supply chain excellence that is resilient and sustainable.Developing Talent for Tomorrow's Supply ChainsI believe there has never been a better time to work in logistics. In the years following COVID-19, the importance of supply chains has heightened globally. Therefore, the industry is actively seeking capable professionals who understand the end-to-end process from supplier to customer, both internationally and domestically. This involves modeling different scenarios and selecting the one that best suits the customer's growth and success. There are a number of learning opportunities, and certainly DHL is at the forefront of this evolution. While there is much discussion about technology, it is crucial to remember that people are key to implementing these advancements. Therefore, strong people management skills are essential for those looking to advance within DHL Supply Chain. Professionals must also be technically proficient, operationally competent and effective people managers.Over the past decade, our DHL Certified Supply Chain Specialists (CSCS) program has focused on building respect, results and other important attributes among our workforce. This commitment continues, with managers playing a vital role in training employees, driving employment and fostering continuous learning and development.My advice to emerging supply chain professionals is to be curious. Challenge the status quo. You will be judged by the questions you ask, so don't hesitate to pose difficult, insightful questions that encourage deeper thinking. Curiosity is a significant attribute for any professional seeking growth and advancement in the industry. Winners in supply chain operations will be those who are customer-centric, listen to their requirements and adapt offerings to meet evolving needs at an efficiency level that optimize both cost and service.
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