NOVEMBER - DECEMBER 2025LOGISTICS AND TRANSPORTATION REVIEW 8 Together, we're driven by our purpose of `Connecting People ­ Improving Lives'. Our ambition is to be the best end-to-end supply chain business and a great place to work, offering excellence in service to our customers. Australia and New Zealand (ANZ) are unique among global markets due to their geographical distance from major hubs. This distance necessitates specific logistics strategies, as visibility of incoming freight is key. In Australia, longer supply lead times and a small population spread across a vast landmass make freight essential to optimize costs. This region also experiences unique weather conditions, often necessitating temperature-controlled storage and transport. The supply chain landscape in ANZ is constantly evolving, with a strong sustainability focus, country-specific regulation and growing market demands. DHL Supply Chain serves the ANZ region with full national coverage across both countries. Domestic road freight is central to our operations, complemented by robust warehousing. In Australia, we operate over 1,500 owned and captive vehicles from strategically located depots in Sydney, Melbourne, Brisbane, Townsville, Adelaide, Hobart and Darwin. In New Zealand, our owned and captive vehicles across six hubs provide nationwide road express deliveries. Our business is organized by sector, supporting life sciences and healthcare, retail, consumer, technology and automotive fields. Time-critical deliveries or retailer launches depend on our sector enterprise. We deliver coverage and speed, value, sustainability and innovation. Customer-Centric Supply Chains Driven by PeopleA "people-first always" mindset is essential for navigating supply chain complexities. Our teams engage with customers across sites and territories, providing visibility throughout the chain. We strive for end-to-end excellence, from order receipt to final delivery, by standardizing and optimizing processes to better serve our customers and, in turn, their customers. Excellence in supply chain leadership means consistently performing at the highest level to delight customers and motivate our workforce. At DHL, we simplify supply chains in ANZ and are recognized for quality, compliance and sustainability and innovative solutions. We foster authenticity, respect and a sense of belonging, making DHL a great place to work. We're in a period of constant transformation in society, business and technology. The latest DHL Logistics Trend RadarTM, a guide to emerging trends in logistics, identifies workforce focus and AI ethics as new developments shaping the sector, while big data analytics, interactive AI and next-gen connectivity continue to have a significant impact.The workforce structure has changed with hybrid working. In logistics, being present as a team and supporting each other is crucial for customer experience and business growth. Generative AI is evolving at a rapid pace, and we As CEO of DHL Supply Chain Australia & New Zealand and Life Sciences & Healthcare Asia Pacific, Steve drives strategic growth and high-performing operations. Focused on the 2030 strategy, he leads initiatives to deliver customer value, advance industry leadership and transform operational approaches for a sustainable, successful future across ANZ.ANZ SUPPLY CHAINS THROUGH PEOPLE, INNOVATION, AND EXCELLENCEBy Steve Thompsett, CEO Australia & New Zealand, Life Sciences & Healthcare APAC, DHL Supply ChainSteve ThompsettOPINIONIN MY
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