SEPTEMBER 2024LOGISTICSTRANSPORTATIONREVIEW19 information. For example, its Daily Install app offers real-time updates and detailed progress overviews, while the Dedicated Network Application (DNA) provides a social media-like feed of structured comments, videos, and pictures. Equally impressive is its meeting-related software, accessible via phone or computer to ensure effective collaboration. Other applications provide functionalities such as pricing and service details, including maps and staff information, reinforcing its reputation for providing valuable, industry-specific information."Our knowledge-sharing mindset helps clients navigate industry changes and prepare for the future," Rainie Crawley, marketing director.Enhancing Internal Operations and Client Interactions with AIThe integration of AI extends beyond operational efficiency. JMC uses AI for its training programs. Using powerful internal development platforms like Synthesia, which features realistic video avatars, is used for training walkthroughs and service explanations, it educates internal and external assets. This ensures the JMC team is up-to-date with the latest industry trends and technology and its customers are always well-informed. At the same time, JMC is actively integrating AI into its tools in response to the increasing demand for virtual information. This implementation ensures quicker response and problem-solving for clients, optimizing their operations and enhancing the quality of interactions across transportation, warehousing and equipment installation projects. It continues to maintain a personalized touch, blending AI and the human element to provide exceptional and efficient service tailored to client needs.Combining Customer Focus with Technology-Driven StrategiesWith new clients, JMC advocates building custom logistics models. It proposes a personalized approach, branding the logistics model as `My Logistics powered by JMC.' This strategy allows clients to stand out with a tailored solution that meets their needs. It recently completed a significant project for a major theme park, where its process enabled the operators to monitor and stay on track throughout the development of the amusement venue. Customized weekly reports ensured they had vital information without having to search for it complemented by top-notch customer service.This success, coupled with testimonials like that of the vice president of Wyndham Hotels & Resorts--"The technology that JMC uses allows us to see anywhere in the world, including transportation and logistics activities occurring in our hotels or properties"--demonstrates JMC's ability to make the invisible visible. Powered by its distinct blend of forward-looking leadership, client-centric technology implementation and deep industry knowledge, JMC is not just a logistics service provider but a trusted partner that navigates the complexities of the landscape and consistently delivers value. Adapting to industry changes, we strategically prioritize real-time access to shipment information to provide enhanced visibility to customers
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